Intel·ligència Artificial a Sales Cloud i Service Cloud
Com pot ajudar la IA a Salesforce? Salesforce ha introduït, i continua introduint, nombroses solucions relacionades amb la intel·ligència artificial a les seves diverses eines, com Sales Cloud i Service Cloud, entre d'altres. Totes aquestes solucions estan creades per millorar l'experiència del client dels usuaris de...
Salesforce al sector del Real Estate
Què és el sector del real estate? El sector real estate o sector immobiliari es refereix a la indústria enfocada a la compra, venda i lloguer de terrenys, edificis i propietats. Inclou una varietat de tipus de propietat com a residencial (cases, apartaments), comercial (espais d'oficines,...
Sales Cloud, ¿Què és, i per a què serveix?
Què és Salesforce? Sales Cloud és la solució definitiva per a la gestió total del cicle de vendes de la teva empresa, des de l'entrada del lead al teu CRM, ja sigui per l'enviament de formularis, xarxes socials, esdeveniments...
An introduction to Service Cloud Voice
Introduction Companies are continually looking for methods to improve their customer service in today's intensely competitive business environment to be able to leave a lasting impression. In order to provide seamless client experiences, organizations feel obliged to incorporate technology-driven solutions. Salesforce Service Cloud Voice is one...
Einstein Analytics
Einstein Analytics is a data analytics platform integrated into Salesforce that provides insights and helps businesses make data-driven decisions. With its advanced analytics capabilities, such as machine learning and predictive analytics, it enables organizations to uncover patterns and trends in real-time, leading to informed decision-making....
String Replacement in Apex
In one of their latest releases, Salesforce launched the feature to replace snippets of your metadata source files with specific values - right before you deploy them. In this article, we are going to take a look at this new addition and cover it so...
Light DOM in LWC
When discussing Lightning Web Components (LWCs), Light DOM enables the linkage of parent-child components and their visibility within them. This article provides an introduction to the fundamentals of Light DOM in LWCs to ensure that the complete functionality of this fantastic feature is well comprehended. What...
UTAM Testing
UI Testing Automation Model, better known as UTAM, makes developers' lives easier by providing a quality way to run E2E (End to End) tests on any kind of app. In this article, we are going to cover nearly every aspect of UTAM, including an example...
XmlStreamReader
Although the XML format is not as commonly used as it once was, it is still an efficient way to work with XML data in Salesforce, especially when dealing with large quantities. In this article, we will dive into the capabilities of the XmlStreamReader class...
Report Metadata API
Reports are an essential part of any organization, as they provide insights into various aspects of the business. In the case of our CRM, you can use the Reports.ReportMetadata class to programmatically access metadata about a report in your organization. In this article, we will...