Administrator Mock Exam VI 10/02/2023 by Miquel Espinosa 0 Comments Welcome to your Administrator Mock Exam VI 1. The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process. Which automation tool should an administrator use? A. Workflow rule B. Flow builder C. Approval process D. Validation rule Ninguna 2. The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process? Choose 2 answers A. Email Alert B. Auto launched Flow C. Field Update 3. An administrator needs to create a one-to-many relationship between two objects with limited access to child records. What type of field should the administrator use? A. Cross Object formula B. Master-detail field C. Lookup field D. Roll-up summary Ninguna 4. Which two solutions could an administrator find on the AppExchange to enhance their organization? Choose 2 answers A. Components B. Communities C. Customers D. Consultants 5. Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private. How should the administrator accomplish this? A. Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule. B. Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule C. Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts. D. Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing. Ninguna 6. Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? A. Add the Salesforce Mobile and Lightning Experience action to the page layout. B. Modify compact Case page layout to include the action. C. Create a custom Lightning App with the action. D. Include the action in the Salesforce Mobile Navigation menu. Ninguna 7. AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record. What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine? A. Write a record-triggered flow to copy the custom field from Lead to Account. B. Ensure Account has a field that has the exact same name as the new Lead field. C. Write a Validation Rule to ensure the Account has a value in that field. D. Ensure the Market Segment field on the Lead is mapped to right field on Account. Ninguna 8. Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Account? A. Shipments should have a master-detail to Accounts. B. Accounts should have a lookup to Shipments. C. Accounts should have a master-detail to Shipments. D. Shipments should have a lookup to Account. Ninguna 9. Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record. How should an administrator ensure this requirement? A. Create a Process Builder to set the field. B. Define an approval process for the child. C. Make the field universally required. D. Require the field on the record type. Ninguna 10. The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error. How can the administrator validate the error the user is receiving? A. Log in as the user B. Edit the page layout. C. View the setup audit trail. D. Review the sharing model Ninguna 11. Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role. How Should the administrator share records owned by sales team A with Sales team B? A. Criteria based sharing B. Use Manual sharing C. Hierarchical sharing D. Owner based sharing Ninguna 12. Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible. Which feature should the administrator use to implement this functionality? A. Master-detail relationship B. Lookup relationship C. Parent campaign field D. Junction object Ninguna 13. Northern Trail Outfitters has a new flow that automatically sets the field values when a new account is created. That the flow is launched by a process, But the flow is not working properly. What should administrator do to identify the problem? A. Review debug logs with the login level. B. Use the native debug feature in the flow builder. C. View the setup audit Trail and review for errors. D. Setup Email logs and review the send error log. Ninguna 14. An administrator at Cloud Kicks wants to deactivate a User who has left the company. What are two reasons that would prevent a user from being deactivated? Choose 2 answers A. The User is the highest role in the role hierarchy B. The User is assigned in workflow email alert. C. The use is part of a territory hierarchy. D. The User is in a Custom hierarchy field. 15. What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests? Choose 3 Answers. A. Update the organizations chatter setting to allow approvals. B. Specify initial submission actions within the approval process. C. Create a flow to automatically approve all records. D. Enable the organizations Email approval response setting. E. Add the Items to approve component to the approvers home page. 16. Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated. How should the administrator configure the policies in my domain settings? A. Set the redirect policy to Redirect with a warning to the same page within the domain. B. Set the Redirect policy to Do Not redirect. C. Set the login policy to prevent login from https://login.salesforce.com D. Set the login policy to require login from https://nto.my.salesforce.com Ninguna 17. The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time. What tool should the administrator use to replace the workflow rules? A. Before Save Flow B. Quick Action Flow C. Scheduled Flow D. Screen Flow Ninguna 18. The Support team at Ursa Major Solar prefers using split list views on the case homepage. Occasionally, the team views shipments from another support application. What should the administrator configure to allow the team to use the split list view? A. Include the Shipments tab on the app's navigation bar. B. Add the Manage List Views permission for support users. C. Split views are only available on standard objects. D. Filter by a single shipment record type in the list view. Ninguna 19. Executives at Cloud Kicks have reported that their dashboards are showing inaccurate dat a. The administrator has discovered been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports? Choose 2 answers A. Move the dashboard to the user's private folder. B. Create a new report folder with viewer access. C. Change the dashboard to be a dynamic dashboard D. Move the dashboard reports to the view-only folder. 20. Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team. How should the administrator configure this requirement? A. Create six record types, each with 1 page layout. B. Create two record types, each with 3 page layouts. C. Create three record types, each with 2 page layouts. D. Create one record type with six Page Layouts. Ninguna 21. Which three items are available in the mobile navigation menu? Choose 3 answers A. Chatter B. Lightning App Pages C. Utility Bar D. Dashboards 22. The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value? A. Gauge B. Table C. Stacked Bar D. Donut Ninguna 23. DreamHouse Reality needs to use consistent picklist value on a category filed on accounts and cases, with value respective to record types. Which two features should the administrator use to fulfill this requirement? Choose 2 Answers A. Dependent Picklist B. Custom Picklist C. Multi-Select Picklist D. Global Picklist 24. An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports. Which two ways should these folders be shared? Choose 2 answers A. Share the Support Reports folder with Support Agents with View Access. B. Share the Support Reports folder with Support Managers with Edit Access. C. Share the R&D folder with Support Managers with Edit Access. D. Share the Helpdesk folder with Support Agents with View access. 25. AW Computing would like to improve its Case Lightning record page by including: * A filtered component to display a message in bold font when a case is saved as acriticalrecord type. * A quick way to update the account status from the case layout. Which two components should an administrator use to satisfy these requests? Choose 2 Answers A. Record details B. Related Record C. Rich text D. Related List 26. loud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected. How should the administrator accomplish this goal? A. Modify the Opportunity stage a dependent picklist to the Lead source field. B. Configure a validation rule requiring Lead Source when the stage is set to closed won. C. Change the Opportunity stage field to read only on the page layout. D. Make Lead Source a dependent picklist to the Opportunity stage field. Ninguna 27. An Administrator supporting global team of salesforce users has been asked to configure the company settings Which two options should the administrator configure? Choose 2 Answers A. Login Hours B. Default Language C. Currency Local D. Password Policy 28. What are three characteristics of a master-detail relationship? Choose 3 answers A. Permissions for the detail record are set independently of the master. B. The master object can be a standard or custom object. C. Each object can have up to five master-detail relationships. D. Roll-up summaries are supported in master-detail relationships. E. The owner field on the detail records is the owner of the master record. 29. Which tool should an administrator use to review recent configuration changes made in their org? A. Debug logs B. Setup Audit Trail C. Field History Tracking D. Critical Updates Ninguna 30. Which three aspects of standard fields should an administrator customize? Choose 3 answers A. Picklist Values B. Field name C. Decimal Places D. Help Text E. Field history tracking 31. Which tool should an administrator use to identify and fix potential session vulnerabilities? A. Setup Audit Trail B. Organization-Wide Defaults C. Security Health Check D. Field History Tracking Ninguna 32. Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission. Which two ways can the marketing users now access converted leads for editing? Choose 2 answers A. Utilize a list view where lead status equals Qualified. B. Use the Data Import Wizard, C. Find them in the global search result. D. Search the Recent Records component on the homepage. 33. The administrator for AW Computing is working with a user who is having trouble logging in to salesforce. What should the administrator do to identify why the user is unable to login? A. Review the Security token. B. Review the password history. C. Review the Login history D. Review the Password policies. Ninguna 34. Cloud Kicks has decided to delete a custom field. What will happen to the data in the field when it is deleted? A. The data in the field is stored for 20 days. B. The data is restorable from the recycle bin. C. The data is permanently deleted. D. The data associated with the field is required. Ninguna 35. Cloud kicks want to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal. What feature should the administrator use to meet this requirement? A. List Views B. Queues C. Splits Stages Ninguna 36. An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce mobile app. Which two types of pages could an administrator build and customize using the Lightning App Builder? Choose 2 Answers A. Record Page B. Dashboard page C. App page D. User Page 37. Cloud Kicks need to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement? Choose 2 answers A. One record type, two profiles, one picklist B. Two page layouts, one record type, two picklists C. One page layout, two record types, one picklist D. Two permission sets, one record type, one picklist 38. Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administrator use to implement this request? A. Outbound Message B. Flow Builder C. Workflow Rule D. Quick Action Ninguna 39. Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status. Which feature should an administrator use to fulfill this request? A. Dependent Picklists B. Validation Rules C. Predefined Field Values D. Global Value Picklists Ninguna 40. The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import? Choose 2 answers A. Weekly Data Export B. Data Import Wizard C. Data Loader D. Mass Delete Records 41. An administrator at Ursa Major Solar needs to send information to an external accounting system What workflow action should the administrator use to accomplish this? A. Custom Notification B. Outbound Message C. Assign Task D. Create Record Ninguna 42. The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed? A. Home page B. Component Filter C. Lightning page D. Page Layout Ninguna 43. A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should the administrator utilize to import the records to salesforce? A. Dataloader.io B. Data Loader C. Manual Import D. Data Import Wizard Ninguna 44. What should an administrator use as an identifier when importing and updating records from a separate financial system? A. Rich text field B. Auto-Number field? C. External ID D. Record ID Ninguna 45. What are two considerations an administrator should keep in mind when working with Salesforce objects? Choose 2 answers A. Only standard objects support master-detail relationships. B. A new standard object can be created. C. Standard objects are included with Salesforce. D. Custom and standard objects have standard fields. 46. Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates? A. Geolocation B. External lookup C. Geofence D. Custom address Ninguna 47. Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost. How should an administrator configure this requirement? A. Select the requirement checkbox next to the loss reason field on the page layout. B. Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank. C. Check the required checkbox on the Loss Reason field in Object Manger. D. Configure a workflow rule to display an error if Loss Reason is blank Ninguna 48. The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account. Which type of page should the administrator create? A. Lightning page Tab. B. Lightning app page. C. Lightning record page. D. Lightning page Component. Ninguna 49. The administrator has created new users for ten new employees at Northern Trail Outfitters. Why are these users unable to access the account object in the Salesforce or? A. Users' roles are low on the role hierarchy. B. Users' profile requires a sharing rule for Accounts. C. Organization-wide defaults are set to private. D. Users' profile requires permission to the Account object. Ninguna 50. The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date. Which tool should the administrator use to complete this automation? A. Formula Field B. Validation Rule C. Flow Builder D. Approval process Ninguna 51. Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection. Which feature should an administrator place on the page to fulfill this requirement? A. Screen Flow B. Record Detail C. Autolaunched Flow D. Related List Ninguna 52. AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant. What should the administrator configure to make it easier for teams to collaborate with the same customer? A. Enable account teams and show the users how to set up a default account team. B. Propose the users manually share all their accounts with their teammates. C. Enable and configure standard opportunity teams with splits. D. Create a queue for each team and assign account ownership to the queue. Ninguna 53. Cloud Kicks want its reports to show a Fiscal Year that starts on February 1 and has 12 months. How Should the Administrator Address this requirement? A. Set the Fiscal Year to Standard and the starting month as February. B. Set the Fiscal Year to Custom and the duration to 4 quarters. C. Set the Fiscal Year to Standard and the duration to 12 months. D. Set the Fiscal Year to Custom and the starting month as February. Ninguna 54. Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen. How should the administrator configure Salesforce to meet this requirement? A. Create a dependency between the Product Category field and Lead Source field. B. Create a page layout for each category and filter the Lead Source field based on category. C. Create a single business process, then create record types for each product category. D. Create business processes and record types for each of the three product categories. Ninguna 55. The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object. What type of field should the administrator add to the open house object to track number of visitors? A. Roll-up Summary. B. Cross-object formula field C. Indirect lookup D. Multi-select Picklist Ninguna 56. DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association. How can the administrator ensure these extra steps only appear when creating open house records for condominiums? A. Create two page layouts. Use business processes and record types to display the appropriate picklist values. B. Create one page layout. Use record types to ensure the proper status picklist values display. C. Create one page layout. Use business processes to ensure the proper status picklist values display. D. Create two page layouts, one with a House Status field and the other with a Condominium Status field. Ninguna 57. Support agent at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement? A. Configure Knowledge with articles and data categories. B. Direct users to Global Search to look for similar cases. C. Create a custom object to capture popular case resolutions. D. Use an interview flow to capture Case details. Ninguna 58. Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time. What should the administrator use to complete this request? A. Use a scheduled process builder. B. Use a Roll-Up summary. C. Use a record trigger flow. D. Use a scheduled flow Ninguna 59. The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management. What case management tools need to be utilized for this requirement? A. Auto-response rules, Queues, Escalation Rules B. Auto-response rules, Macros, Entitlements C. Auto-response rules, Queues, Macros D. Auto-response rules, Entitlements, Escalation Rules Ninguna 60. User at Cloud Kicks want to see information more useful for their role on the Case page. How should an administrator make the pages more dynamic and easier to use? A. Remove fields from the record details component. B. Delete the extra component from the page. C. Add Component visibility filters to the Components. D. Include more tab components with filters. 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