Administrator Mock Exam IV 07/02/2023 by Miquel Espinosa 0 Comments Welcome to your Administrator Mock Exam IV 1. Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards. What could be Causing reps to have inappropriate access to data on dashboards? A. Dynamic Dashboards B. Dashboard Filters C. Dashboard Subscriptions D. Public Dashboards. Ninguna 2. The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object. What type of field should the administrator add to the open house object to track number of visitors? A. Multi-select Picklist B. Cross-object formula field C. Indirect lookup D. Roll-up Summary. Ninguna 3. Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission. Which two ways can the marketing users now access converted leads for editing? Choose 2 answers A. Search the Recent Records component on the homepage. B. Use the Data Import Wizard, C. Find them in the global search result. D. Utilize a list view where lead status equals Qualified. 4. Which two actions should an administrator perform with Case escalation rules? Choose 2 answers A. Re-assign the Case. B. Re-open the Case. C. Change the Case Priority. D. Send email notifications. 5. AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record. What should AWC use to track Contacts? A. Enable Contacts to multiple Accounts. B. Create a Junction object to track many-to-many relationship. C. Create a new Contact record for each agency. D. Use a partner community to track the Contacts. Ninguna 6. The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity. How should this be accomplished from the campaign keeping the associated campaign member history? A. Clone the lead and convert the cloned record to a contact. B. Delete the lead and create a new contact and opportunity. C. Convert the lead from the campaign member detail page. D. Add a contact from a campaign member detail page. Ninguna 7. The sales team at Ursa Major Solar has asked the administrator to automate an outbound message. What should the administrator utilize to satisfy the request? A. Flow builder B. Process builder C. Workflow rule D. Task assignment Ninguna 8. What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests? Choose 3 Answers. A. Enable the organizations Email approval response setting. B. Specify initial submission actions within the approval process. C. Create a flow to automatically approve all records. D. Add the Items to approve component to the approvers home page. E. Update the organizations chatter setting to allow approvals. 9. Dreamhouse Reality just announced its new home concierge offering. This product is unlike anything the company has offered in the past and follows a different business model. What Should the administrator Configure to meet this requirement? A. Create a new sales process. B. Create a new Opportunity product. C. Create a new approval process. D. Create a quick action. Ninguna 10. Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private. How should the administrator accomplish this? A. Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing. B. Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule C. Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts. D. Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule. Ninguna 11. The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value. What Should an administrator configure to meet this requirement? A. Use Validation rule to trigger workflow to email to Lead. B. Add a public group and process builder to email the lead. C. Configure an auto response rule to email the lead. D. Create an assignment rule to email the lead Ninguna 12. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object. How should an administrator provide proper access? A. Configure permission sets. B. Assign a new role. C. Set Up Manual Sharing D. Create a new profile Ninguna 13. Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities. What should an administrator suggest to meet this request? A. Make the field editable on page layouts B. Create a custom field on Opportunity. C. Define a new Stage picklist value. D. Configure Forecasting support. Ninguna 14. Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. which feature should an administrator configure to meet this requirement? A. Case Dashboard Refreshes. B. Case Escalation Rules. C. Case Scheduled Reports. D. Case Assignment Rules. Ninguna 15. The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account. Which type of page should the administrator create? A. Lightning page Tab. B. Lightning page Component. C. Lightning record page. D. Lightning app page. Ninguna 16. User at Cloud Kicks want to see information more useful for their role on the Case page. How should an administrator make the pages more dynamic and easier to use? A. Remove fields from the record details component. B. Delete the extra component from the page. C. Add Component visibility filters to the Components. D. Include more tab components with filters. Ninguna 17. AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant. What should the administrator configure to make it easier for teams to collaborate with the same customer? A. Propose the users manually share all their accounts with their teammates. B. Enable account teams and show the users how to set up a default account team. C. Enable and configure standard opportunity teams with splits. D. Create a queue for each team and assign account ownership to the queue. Ninguna 18. Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement? A. Formula Field B. Assignment Rule C. Omni-Channel Supervisor D. Case Escalation Rule Ninguna 19. Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement? A. Formula Field B. Assignment Rule C. Omni-Channel Supervisor D. Case Escalation Rule Ninguna 20. An administrator created a record trigger flow to update contacts. How should the administrator reference the values of the active record the flow is running on? A. Use the {!Contact.Id} global variable. B. Use the Get Records element to find the Id. C. Use the $Record global variable. D. Use the {!Account.Id} record variable. Ninguna 21. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases. Which two options should the administrator use to help the support team? Choose 2 answers A. Use assignment rules to set the queue as the owner of the case. B. Create a new queue and add Cases as an available object. C. Add Cass to the existing queue as available object. D. Configure a flow to assign the cases to the queue. 22. An administrator at Northern Trail Outfitters is unable to add a new user in salesforce. What could cause this issue? A. The username is less than 80 characters. B. The Username is a fake email address. C. The Username is already in use. D. The Username is not a corporate email address Ninguna 23. An administrator has reviewed an upcoming critical update. How should the administrator proceed with activation of the critical update? A. Activate the critical update in a sandbox. B. Activate the critical update in production. C. Allow the critical update to auto-activate. D. Allow the critical update to auto-activate in a sandbox. Ninguna 24. Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers Case Ticket Contract Request Account 25. The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing. Which two features should the administrator configure? Choose 2 answers A. Opportunity Stages B. Sales Quotes C. Forecasting D. Opportunity List View 26. Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities. What should an administrator configure to provide these insights? A. Campaign Influence B. Map Custom Lead Fields C. Campaign Hierarchy. D. List Email Activities Ninguna 27. administrator at Northern Trail Outfitters is unable to add a new user in Salesforce. What could cause this issue? A. The username is restricted to a domain specific to my domain. B. The username is already in use another organization. C. The email used for the username is not a corporate email address. D. The email address used for the username has a contact record. Ninguna 28. Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records. What should the administrator do to complete this requirement? A. Create an indirect lookup B. Create a master-detail lookup. C. Create a hierarchical lookup D. Create an encrypted lookup Ninguna 29. Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values. How Should the administrator correct this? A. Update the expected revenue associated with the stage. B. Change the probability associated with the stage. C. Adjust the forecast category associated with the stage. D. Modify the closed won value associated with the stage. Ninguna 30. Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion. How should an administrator accomplish this request? A. Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum B. Build a scheduled report displaying Account with Account revenue that is negative or greater than 100 billion. C. Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion. D. Make the Account Revenue field required on the page layout. Ninguna 31. Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time. What should the administrator use to complete this request? A. Use a record trigger flow. B. Use a scheduled process builder. C. Use a scheduled flow D. Use a Roll-Up summary. Ninguna 32. Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity. Where Should an administrator update the option in the picklist? A. Fields and relationships B. Related lookup filters C. Picklist value sets D. Record Type Ninguna 33. Workflow Rules Consist of the following components: A. Workflow Task B. Workflow Outbound Message C. Workflow Field Updates D. Workflow Actions E. Workflow Email Alerts 34. Are Tags searchable from standard Search component? Yes No Ninguna 35. Recent Items use the? A. Edit Pagelayout B. Detail Pagelayout C. Sidebar D. Related List Ninguna 36. _________ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way? A. Views B. Tags C. Dashboards D. Home Pagelayout E. Apps Ninguna 37. What happens when a user clicks on the Create New Apps option present in the List of Apps section? A. User is taken to a Create new App Page in salesforce.com B. User is taken to App Exchange C. User is taken to developer.force.com page D. None of the above Ninguna 38. __________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange. A. Application B. Object C. Workflow Rules D. Packages E. Visual Force Page Ninguna 39. You can set the Tab as a Landing Tab while creating the Tab for the Object? A. True B. False Ninguna 40. Which is the new type of Dashboard Chart to make entry in Spring'11 Release? A. Waterfall Chart B. Scatter C. Gauge D. Metric E. Organization Chart Ninguna 41. 5 dynamic dashboards for Enterprise Edition 10 for Unlimited Edition 3 Developer Edition. To create, edit, and delete dynamic dashboards: `Run Reports` AND `Manage Dynamic Dashboards` Which of the following events are allowed while writing a trigger on feeds item and feed Comment object? A. Insert, Update B. Insert, Delete C. Insert, Undelete D. Update, Undelete E. Insert, Update, Delete Ninguna 42. You can share the Dashboard components snapshot with everyone in the Company with chatter? A. No, we cannot share with the company B. No, we cannot share with people who do not have access to the dashbaord C. Yes we can share, but only people having access to dashboard will be able to see the data D. Yes and everyone will be able to see it regardless of access to dashboard Ninguna 43. Inline Editing is available in visual force pages? A. True B. False Ninguna 44. Which of the following are new features on Chatter tab? A. Like B. @Mention C. Live Updates D. All of the Above Ninguna 45. The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted. Which two items should the administrator do to make sure these values are populated? A. Create a custom picklist field on Contact. B. Update the picklist value with a validation rule. C. Map the picklist field on the Lead to the Contact. D. Set the picklist field to be required on the Lead Object. 46. The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run, currently, they ask the administrator to add or delete values, but this is very time consuming. Which two user permission should allow the Marketing team to customize the campaign member status picklist values themselves? Choose 2 answers A. Edit permission for campaigns B. Marketing user feature license C. Customize Application permission D. Create and Edit for Campaign Member 47. Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals. What should the administrator and close more deals. A. Einstein Opportunity Scoring B. Einstein Activity Capture C. Einstein Search Personalization D. Einstein Lead Scoring Ninguna 48. Which of the following does Salesforce CRM provide for restricting login access to the application? Choose 3 answers A. Profile-based IP restrictions B. Organization-wide IP restrictions C. Profile-based login hour restrictions D. Organization-wide login hour restrictions 49. Support agent at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement? A. Configure Knowledge with articles and data categories. B. Use an interview flow to capture Case details. C. Direct users to Global Search to look for similar cases. D. Create a custom object to capture popular case resolutions. Ninguna 50. Ninguna 51. Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Which three password policies should an administrator configure? Choose 3 answers A. Require use of Password Manager App B. Prohibited password values C. Password complexity requirements D. Maximum invalid login attempts E. Number of days until expiration 52. Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App? A. Home Page. B. Utility Bar. C. Favorites D. Today Ninguna 53. Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the Opportunity page layout. Which type of the field should an administrator create to accomplish this? A. Cross Object Formula Field B. Standard Account Field. C. Master detail relationship Field D. Custom Account Field Ninguna 54. The administrator has created new users for ten new employees at Northern Trail Outfitters. Why are these users unable to access the account object in the Salesforce or? A. Organization-wide defaults are set to private. B. Users' roles are low on the role hierarchy. C. Users' profile requires a sharing rule for Accounts. D. Users' profile requires permission to the Account object. Ninguna 55. The administrator at cloud kicks has been ask to change the company's Shoe style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this? Choose 2 answers A. Back-up the Shoe Style values in existing records. B. Reactivate the appropriate Shoe Style values after the field type changes. C. Change the field type from a multi-select picklist field to a picklist field. D. Select the "Choose only one value "checkbox on the pick list field. 56. Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue. What should the administrator use to achieve this? A. Assignment Rules B. Case Rules C. Escalation Rules D. Workflow Rules Ninguna 57. The IT manager at universal Containers is doing an audit of the systems security. Mow should the administrator provide a summary of the org's security health? A. Change the Organization-Wide Default to private to restrict visibility. B. Run a Health Check to identify vulnerabilities. C. Download the last six months of user login data. D. Turn on Event Monitoring to track user events. Ninguna 58. The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified. What tool should the administrator use to fulfill this request? A. Workflow Rule B. Require Field. C. Lead Conversion. D. Validation Rule Ninguna 59. The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import? Choose 2 answers A. Data Loader B. Mass Delete Records C. Data Import Wizard D. Weekly Data Export 60. Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab? A. Object Permissions B. Tab Settings C. App Permissions D. Pig wide Defaults Ninguna 61. An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer. which two automation tools should the administrator use? Choose 2 answers A. Outbound Message B. process builder C. Field Update D. workflow Rule 62. Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in V administrator activates the old user record. The user is added to the same default Opportunity teams but h no longer able records the user worked on before leaving the company. What is the likely cause? A. Permission sets were removed when the user was deactivated. B. The record type of the Opportunity records was changed. C. The stage of the Opportunity records was changed to closed lost. D. The records were manual shared with the user. Ninguna Time's upTime is Up!
