Administrator Mock Exam II 07/02/2023 by Miquel Espinosa 0 Comments Welcome to your Administrator Mock Exam II 1. Related Lists display the many side of a one-to-many relationship True False Ninguna 2. When you add a custom object tab, all of the following will be accessible with the object EXCEPT A. Recent Items B. Sidebar Search C. Added to New Link/Create New Object Drop Down D. Custom Object Reports Ninguna 3. When you Delete a lead from a campaign, it deletes the lead record itself. True False Ninguna 4. Which of the following SF applications enables organizations to speed and streamline all phases of sales? A. SF ideas B. SF content C. SF Automation D. SF Customer service and support Ninguna 5. All of the following objects may have a queue EXCEPT A. Accounts Cases C. Leads D. Custom Objects Ninguna 6. You can use standard reports when creating Dashboards True False Ninguna 7. Who can select the "sharing" button on Account and Opportunity records? A. The Record Owner, System Administrator, and a User shared to the record B. The Record Owner, a User shared to the record, and any User above the Record Owner in the Role Hierarchy C. The Record Owner, a User above the Record Owner, and the System Administrator D. The Record Owner and System Administrator Ninguna 8. YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker? A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs B. They will not be able to complete the installation process as they have reached the maximum number of custom objects C. The installation will succeed D. The installation will succeed, but only the reports, Ninguna 9. Your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the currency conversion rates. Which of the following best describes what happens to the amount of your British-Pound-based opportunity? A. The overall opportunity amount does not change but the converted amount in a report does. B. The overall opportunity amount and converted amount in a report changes C. Only newly created opportunities reflect the change D. Only historically created opportunities reflect the change Ninguna 10. Custom Links can be used for the following: A. Launching an External URL B. Running an S Control C. Running a report D. All of the Above Ninguna 11. It is possible to share a custom object record manually True False Ninguna 12. You can customize the Opportunity Stage History related list on an Opportunity Page Layout. True False Ninguna 13. Is possible to view a forecast based on all of the following EXCEPT: Territory Product Family Date Range Sales Team Ninguna 14. Which of the following does a Profile control? A. Username and Password B. Role level access C. Read, Create, Edit, and Delete permissions D. Sharing rules Ninguna 15. If a lead, with a single marketing campaign is converted, the campaign information will map to the newly created contact and opportunity record automatically True False Ninguna 16. Time based workflow can be triggered every time a record is created or edited True False Ninguna 17. Case Assignment Rules are based on elapsed time True False Ninguna 18. Which of the following are true about Master/Detail relationship in custom objects? A. Sharing is inherited from parent B. Child needs to be manually deleted when parent is deleted C. Only child fields are available for reporting D. Lookup field child is required 19. When test driving an application on the AppExchange Directory, it is not possible to view the S-Control configurations of that application True False Ninguna 20. Validation rules may evaluate an opportunity line item against the opportunity it's associated with True False Ninguna 21. An S-Control may be all of the following EXCEPT: HTML XML C. URL D. Snippet Ninguna 22. If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application True False Ninguna 23. Which type of field cannot have universal requiredness? Lookup Text Email Number Ninguna 24. Custom Web Tab may consist of all the following EXCEPT: A. A URL B. A URL that passes salesforce.com data like an organization's name C. An S-Control D. An S-Control snippet Ninguna 25. Custom lead fields can be mapped to which sets of objects in salesforce.com? A. Account, Contact, Opportunity, or Campaigns B. Account, Contact, or Opportunity C. Account or Contact Only D. Contact or Opportunity Only Ninguna 26. You can map a custom lead field to only one of the following objects at a single instance? (Choose all that apply.) Account Contacts Cases Opportunities 27. Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can still see the field using the following: A. List Views B. Reports C. Search D. None of the above, the user cannot see the field at all Ninguna 28. Is it possible to relate a person account to a contact on a business account. True False Ninguna 29. How is the expected revenue calculated in the opportunity? A. Amount multiplied by the total price of all opportunity line items B. The sales price on any line item times the probability of the opportunity C. Opportunity Amount multiplied by the probability D. Amount multiplied by the discount percent Ninguna 30. A custom lookup field can be added to create a relationship between a standard object and which of the following objects? A. Users and Custom Objects B. Leads, Accounts, Contacts and Custom Objects C. Users, Custom Objects and Campaigns D. Custom Objects, Contract and Campaigns Ninguna 31. Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form. True False Ninguna 32. Which statement about custom summary formulas is true? Reports can be grouped by a custom summary formula result Custom summary formulas can reference a formula field within a report Custom summary formulas can reference another custom summary formula Custom summary formulas can be used in a report built from a custom report type 33. The following are true about scheduling and emailing reports. The running user determines whose data is visible on the report The running user must have access to the folder in which the report is saved All email recipients must have access to the same folder. The report is emailed within 30 minutes of the Preferred Start Time All of the above Ninguna 34. A Dashboard is a visual representation of data from multiple reports and (Choose all that apply.) Is comprised of up to 20 components Displays data from standard reports Has a running user to determine what data is visible Displays data as of the last time the dashboard was refreshed Always shows up to date data Can be scheduled to be refreshed and emailed automatically 35. Users can post a static image of a component to the dashboard feed, a user feed or a group feed, this feature is called Dashboard Component Snapshot The Running User Chatter Groups Dashboard Component Dynamic Dashboards Ninguna 36. Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user - eliminating the need to create the same dashboard for multiple users. True False Ninguna 37. A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this? Dynamic Dashboards Dashboard Filters Dashboard Snapshots This is not possible Ninguna 38. The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule? A. When a record is created B. When a record is created or updated C. When a record is created/updated and didn't previously meet the trigger criteria D. None of the above Ninguna 39. The support team has asked the System Administrator to automate the notification of a customer's support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do? A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep B. Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date C. Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep D. This cannot be done Ninguna 40. The system administrator was testing workflow rules and needs to delete pending time-based workflow actions. How can he/she do this? A. Delete the workflow rule B. Deactivate the workflow rule C. Delete the actions in the Time-based Workflow queue D. Reset passwords for all users of the org E. None of the above Ninguna 41. What feature would a system administrator implement to allow AW Computing's prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce? A. Auto Response Rules B. Assignment Rules C. Web-to-Lead D. Escalation Rules Ninguna 42. When a Lead is converted, an Account, Contact and _______ record are created. A. Lead B. Case C. Campaign D. Opportunity Ninguna 43. Queues can be made up of the following A. Users B. Public Groups C. Roles D. Profiles E. External Chatter Users 44. Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator. True False Ninguna 45. The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will A. Create 3 assignment rules B. Create 1 assignment rule with multiple criteria entries C. Create an assignment rule and 2 workflow rules D. Use workflow rules to accomplish this Ninguna 46. Use Custom Summary Formulas to create calculated summaries on numerical fields in _________ and ________ reports. Tabular and Summary Custom and Standard Summary and Matrix Matrix and Tabular Ninguna 47. When Chatter is enabled in an org, the following happens (Choose all that apply). A. The Chatter app is added to the Force.com app menu B. The Chatter tab is added to all standard apps C. Accounts, Contacts, Cases, Leads and Opportunities are enabled for Chatter D. All users are added to the All Chatter group E. All of the above 48. The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as well as (Choose all that apply.) A. Make posts B. View comments C. Upload files D. Join groups E. View records 49. Chatter External license allow users outside the company to join public Chatter groups. True False Ninguna 50. Who can invite Chatter customers into a Chatter group? A. The system admin B. Group owner C. All Chatter users D. None of the above 51. Folders are used to organize the following (Choose all that apply.) A. Dashboards Reports Documents D. Email templates E. All of the above F. None of the above Ninguna 52. The _______ determines if a user can read, create and edit Contact records, the __________ determines if he can see/edit contact records owned by his subordinates. A. Role, Profile B. OWD, Sharing rules C. Sharing rules, Role Hierarchy D. Profile, Role Ninguna 53. The page layout allows users to see the Next Steps field on an Opportunity record, Field Level Security dictates that the field is hidden, how will the field appear to the user? A. The field will be hidden from the user B. The field will be read only C. The field will be visible and editable to the user D. None of the above Ninguna 54. Record types specify the following elements. A. Picklist values B. Page layouts C. Business processes D. All of the above E. None of the above Ninguna 55. Which objects support business processes? Opportunities B. Leads Campaigns Accounts Solutions Cases G. Contacts 56. Lead assignment rules assign leads to owners and queues based on the criteria the system admin specifies within the rule. True False Ninguna 57. Which of the following are actions triggered by workflow rules? Email Task C. Field update D. Record update E. Record creation F. Outbound message G. Time trigger 58. Will two different users get the same search results on searching for a common keyword? Yes No Ninguna 59. If a lead is converted without a value in the company field, what happens? A. A Business Account is created B. A Person Account is created C. You will be prompted to decide whether to create a Person or a Business Account D. Nothing Ninguna 60. An Approval Process begins when a record is: A. Created B. Saved C. Edited D. Submitted for Approval Ninguna Time's upTime is Up!
