Administrator Mock Exam I 03/02/2023 by Miquel Espinosa 0 Comments Welcome to your Administrator Mock Exam I 1. Page layouts are assigned to _____________. A. Users B. Profiles C. Roles D. Roles & subordinates 2. Criteria-based sharing rules allow administrators to share records based on field values rather than record ownership. True False 3. Public groups can be used to simplify the creation of sharing rules for Administrators. True False 4. Public groups can be any combination of other public groups, users, roles and ________. Profile Roles & subordinates Managers None of the above 5. Sales reps at AW Computing need assistance from product managers when selling certain products. Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. How can the system administrator accomplish this? Notify the product manager using opportunity update reminders Use similar opportunities to show opportunities related to the product manager Enable account teams and allow users to add the product manager Enable sales teams and allow users to add the product manager 6. Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this access even if they own the record. True False 7. Who can manually share records? The record owner The record owner's manager The record owner's manager's manager The system administrator All of the above None of the above 8. If Field Level Security prevents a user from viewing the Credit Card field on the Opportunity record, the user will also be prevented from seeing this field (Choose all that apply.) In a related list In search results In reports In list views All of the above None of the above 9. The following can be done by a System Admin to a standard field. Change the field label Add help text Add/edit values of a picklist Delete the field All of the above None of the above 10. The following can be done by a System Admin to a standard field. Change the field label Add help text Add/edit values of a picklist Delete the field All of the above None of the above 11. Use a __________ picklist to filter the values of one picklist based on the value of another picklist. Controlling Multi-select Dependent Independent 12. A checkbox can be the controlling field to a dependent picklist. True False 13. AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that manufacturer selected influences the values available for model. A. Create a multi-select picklist field that includes both manufacturers and models. B. Create a lookup field from the manufacturer object to the model object C. Create a manufacturer field as a controlling picklist and the model as a dependent picklist D. Create a manufacturer field as the dependent picklist and the model as the controlling picklist. 14. Lookup fields allow users to select a record from another object during data entry, creating a parent-child relationship. True False 15. Which of the following are true about formula fields? A. They are read-only B. They will not display on record edit pages C. They will not display on record detail pages D. They are not searchable E. They will not display on reports 16. A cross object formula references fields from parent objects. True False 17. In a private sharing model, the following can be used when Role Hierarchy alone isn't sufficient when providing record access to users (Choose all that apply.) Forecasting Sharing rules Manual Sharing Teams (Account, Sales and Case) Apex Triggers 18. Use ____________ to filter or segment picklist values based on the user's profile. A. Record Types B. User Profiles C. Role Hierarchy D. Business Processes E. Field Level Security 19. Which of the following objects support business processes? A. Cases B. Opportunities C. Campaigns D. Knowledge 20. When creating a sales process, the System Administrator will be modifying/filtering the values of the __________ field. A. Amount B. Stage C. Next Steps D. Status E. Close Date 21. The system administrator has been asked to create a way to track Shipments of products to customers. Shipments should be closely tied to the Opportunity record and there may be more than one shipment record per Opportunity and the Opportunity should be required (i.e. Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should create. A. A cross object formula displaying Opportunity ID on the Shipment record B. A Master - Detail relationship on the Shipment object to the Opportunity object C. A lookup relationship on the Opportunity object to the Shipment object D. A lookup relationship with a lookup filter from Opportunity to Shipment 22. In order to create a many-to-many relationship between two objects, a junction object must be created. This junction object will have a Master-Detail relationship to both objects. True False 23. To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout. True False 24. In order to update records using the Data Loader, what field must be present in the csv file? Owner Salesforce ID Record Owner Object Name 25. You will need a security token to access Salesforce via (Choose all that apply.) A. Import Wizard B. Data Loader C. Salesforce for Outlook D. All of the above 26. The Data Loader can de-duplicate records during import. True False 27. In order to import Opportunity records into Salesforce, a system administrator may use the Import Wizard. True False 28. What should a system administrator consider before importing a set of records into Salesforce. A. The import file should include a record owner for each record B. Validation rules are not triggered when importing data using the import wizard C. Data should be de-duplicated in the import file prior to import D. Currency field values will default to the personal currency of the record owner 29. Which of the following can be used to create a back up of data from Salesforce? A. Weekly Data Export B. Data Loader C. Import Wizard D. Reports E. Dashboards 30. Deleted records will be stored in the Recycle Bin for up to 15 days. True False 31. Which report type provides a simple list of data with no subtotals? A. Matrix B. Summary C. Tabular D. Custom E. Standard 32. System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden). True False 33. If a company opts to use Custom Fiscal Years, they cannot use the standard forecasting option. True False 34. Which of the following are not standard objects? Opportunities Solutions Job Applicants Accounts Campaigns 35. Which of the following are part of the Service Cloud offering? Choose 2 Opportunities Knowledge Entitlements Campaigns Quotes 36. Locale settings control how users view date formats, time formats and number formats. True False 37. If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed. True False 38. If your company's fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years. True False 39. In order to enable multi-currency feature in Salesforce, you must Contact Salesforce.com Check the Enable Multi-currency checkbox in your Chatter profile Operate your business in at least two different countries You cannot enable this feature once you've implemented Salesforce. 40. Which feature effectively allows you to "lock" the converted amount on closed opportunities? Locale Company Profile Multi-currency Advanced Currency Management None of the above 41. User interface settings are global settings and apply to all users of an org. True False 42. Which of the following are true about List Views? Save list views for future use. Specify which groups of users have access to the list view. Print list views. Follow records and view related Chatter posts. Export List View data to Excel All of the above 43. A _________ defines a collection of settings and permissions that determines what users can see in the user interface, and what they can do. Role Chatter feed Profile Company Profile 44. Which of the following is not a standard Profile? System Administrator Read only Marketing Director Partner Portal User Standard Administrator 45. A user with a Chatter Free User profile has access to records in Salesforce such as Accounts and Contacts. True False 46. Standard profile permissions cannot be edited. True False 47. Inline editing updates the field when A. The field is saved/updated B. When the record is saved/updated C. When the return key is pressed D. None of the above 48. If a user leaves your company, the system administrator should do the following to prevent future access to the Salesforce org. Delete their user record De-activate their user record Delete any accounts or contacts owned by that user None of the above 49. An active user record consumes a license. True False 50. A system administrator can opt to lock users out of the Salesforce org if they exceed a certain number of failed login attempts. True False 51. Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Choose all that apply.) The Login History related list on the user's record The user's profile Manage Users | Login History Call salesforce.com Support 52. What should a system administrator use to disable an application for a group of users? Sharing Rules Web tabs Page layouts Profiles Roles 53. To prevent a user from logging into the Salesforce org outside normal business hours, the System Administrator would do this in: The user record The user's profile record Network settings The role hierarchy None of the above 54. If a user tries to login outside the IP range specified in their profile, the result will be. They will be logged in as normal They will have to reset their password They will be prompted to activate their computer They will be denied access None of the above 55. When a user logs in the first time to Salesforce, the following takes place (Choose all that apply.) A cookie is placed in the browser Pop ups are automatically disabled Their IP address is added to a trusted list They are prompted to answer a security question 56. The system administrator needs to prevent telesales teams from logging into Salesforce outside of the office. How will he/she do this? There is not way to do this Setup | Security Controls | Network Access and specify the team's range of IP addresses Add the range of IP addresses to the team's profile(s) Contact salesforce.com as this feature must be enabled 57. Permission sets can replace the need for profiles. True False 58. Only 1 permission set can be assigned to a user. True False 59. Used to set the default levels of access for users to records they do not own. Organization Wide Defaults Roles Hierarchy Profiles Sharing Rules Manual Sharing 60. If a user has public read-only access to records [that he/she does not own], the following are true. The user can view the record but not edit it The user can view and delete the record, but not edit it The user can change the owner of the record The user can search for the record The user can report on the record 61. If there are any users in the organization that shouldn't have view access to Account records, the OWD for Accounts should be set to Public Read Only Public Read/Write/Transfer Private None of the above Time is Up! Time's up
