Platform App Builder Mock 6 21/10/2022 by Miquel Espinosa 0 Comments Welcome to your Platform App Builder Mock 6 Service Agents are required to confirm a user's identity before providing support information over the phone. What feature can an app builder use to help agents meet this requirement? Case Validation Rules. Add Path to the top of the Case layout. Guided Action Flows on the record page. Include Surveys as a Case related list. Ninguna An app builder wants to streamline the user experience by reflecting summarized calculations of specific fields on various objects. Which three field types can be used in roll-up summary fields to accomplish this? Choose 3 answers Number Percent Time Checkbox Currency DHR wants to import its property records from an external system into Salesforce. The app builder will use an external ID field to house the property ID from the external system. Which two details should the app builder know when using external ID fields? Choose 2 answers An external ID field can be a number field. An external ID field can be a URL field. An external ID field can be a phone field. An external ID field can be a text field. NTO uses a custom object to track travel requests. Rangers want to have automatic posts on a record whenever a travel request has been approved. Which feature should be used to accomplish this? Feed tracking Workflow rule Auto-response rule Feed quick action Ninguna CK has leads owned by users and queues. The sales manager wants the status to change to working when a user takes ownership. What does an app builder need to have in the criteria to ensure the process runs without error? [Lead].Owner:Queue.OwnerId Is Null = True [Lead].Owner:User.Role Is Null = False NOT(ISBLANK([Lead].OwnerId)) BEGINS([Lead].OwnerId, "005") Ninguna UMS wants to see the Type__c field from the parent object Galaxy__c listed on the child record Star__c. Unfortunately, the app builder is receiving an error stating "Picklist values are only supported in certain functions". What formula should an app builder use to achieve the desired result? VALUE(Galaxy__r.Type__c) TEXT(Galaxy__r.Type__c) ISPICKVAL(Galaxy__r.Type__c) FIND(Galaxy__r.Type__c) Ninguna UC asked the app builder to ensure when an account type changes to 'Past-Customer', the contacts directly related to that account get an updated status of 'Re-Market'. What automation should the app builder use to accomplish this task? Workflow rule Lightning component Process Builder Screen flow Ninguna CK wants to display the number of Opportunity records associated with each Account. What solution should be used? Roll-up summary field AppExchange offering Lookup field Process builder Ninguna DreamHouse Realty (DR) has a policy that requires the phone number on Contact to be deleted when the DoNotCall checkbox is checked. What automation tool should the app builder recommend? Quick action Validation rule Approval process Apex Ninguna The CFO of CK needs to sign off on any major shoe retail deal that has a discount of more than 30% before the deal can be closed. What feature would be used to handle this requirement? Email Alert Approval Process Field Update Workflow Rule Ninguna The convert button on Lead should be unavailable until the Lead Status picklist is set to 'Qualified'. What should an app builder suggest to meet this requirement? Custom Button, validation rule, record types Process Builder field update, quick action, record type Page layouts, record types, Process Builder field update Picklist dependency, page layouts, record types Ninguna An app builder is tasked with adding key performance indicators on client pages. They want to see a summary of the number of open Opportunities and the number of won Opportunities for each Account. Where should the app builder go to build these new rollups? Lightning App Builder Account Object Lightning Object Creator Opportunity Object Ninguna The DR service manager has asked for some improvements in case management to enforce process compliance so that cases are unable to be reverted to earlier case status and to ensure that certain fields are required when specific case criteria are met. What solution should an app builder implement to meet these requirements? Workflow Rules Process Builder Validation Rules Activities Component Ninguna UC wants customers to be able to open cases from public-facing websites. What should the app builder use to enable visitors to the website? Outbound message Web-to-case Screen flow Email-to-case Ninguna Sales reps at UC create multiple quotes per opportunity. What automation tool should an app builder recommend to delete rejected quotes? Approval process Validation rule Workflow rule Flow Ninguna UC requires a custom field on the Case object to be automatically updated every time there is an Owner change on the Case. Which two features can be used for this requirement? Choose 2 answers Process Builder Schema Builder Approval Process Workflow The CFO wants to make sure that a deal with more than a 40% discount gets approved by the VP of Finance before a quote is sent to the customer. In which two ways can this be accomplished? Choose 2 answers Create a new process with a submission for approval action to automatically submit deals for approval. Launch a flow that uses a submit for approval action to submit deals for approval. Launch a new approval process that has automatic submission enabled as an initial submission action. Create a new approval process that has automatic submission enabled in the entry criteria. A business user at UC wants to update an Account directly from an Opportunity record. What should the app builder create to allow the business user to make these edits? An update record action with a details component. Opportunity fields updated by a process. Formula fields displaying the Account fields. An update record action with a related record component. Ninguna An app builder is creating a Lightning record page and has added Mobile & Lightning Actions to the page layout. What two components could be included in the layout to display the actions? Choose 2 answers. Chatter Activities Highlights panel Path On the Account Lightning record page, users need to see 10 fields and the ability to sort and wrap text on their Related Lists. What Related List type would the app builder select for the Related List Lightning component? Basic List List View List Class Enhanced List Ninguna DreamHouse Realty (DHR) recently acquired CK, a company that is still on Salesforce Classic. DHR is keeping the CK Salesforce org; however, it will migrate this org to Lightning Experience. Where should the app builder find prebuilt resources to help with this project and overall adoption? Import Wizard Flow Builder AppExchange Lightning Object Creator Ninguna A sales manager at CK wants the team to spend more time in the field and less time manually entering the information found on the business cards they collect. What should an app builder do to help achieve this goal without sacrificing data quality? Use Flow to create a data entry wizard to automate data entry. Post daily to the Chatter feed any relevant fields that need to be populated. Research and evaluate data enrichment products on the AppExchange to automate data entry. Use a combination of workflow rules and formula fields to populate key fields for the sales user. Ninguna CK wants to start tracking how many shoe subscriptions have been sold for each shoe catalog. A master-detail relationship exists between the 'Subscription__c' and the 'Shoe__c' objects. What type of field should an app builder create? Roll-up summary field Lookup field Master-detail relationship field Number field Ninguna UC has Public Read/Write as the Account organization-wide default (OWD) setting. Visitors to the customer community site report that they can see all of the company's account records. How should an app builder configure Account sharing so that community users only see their own Accounts? Define permission set for external accounts. Set the account external OWD to private. Define an owner-based sharing rule for external accounts. Create an account record type for external accounts. Ninguna What is true for Partial Copy sandbox statements? Partial Copy sandboxes also include all the Portal and Community (external) User records A Partial Copy sandbox requires that you create a sandbox template first, otherwise you will not be able to see the 'Create' button. Partial Copy sandboxes only contain the selected data that you define in your sandbox template. A Partial Copy sandbox is smaller than a Full sandbox and has a shorter refresh interval. At UMS there is a requirement for a new field called 'Planet Details' on the Planet object where users can write detailed descriptions which include pictures and links. Which field type should the app builder utilize to fulfill this requirement? Multi-Select Picklist URL Rich Text Area Long Text Area Ninguna UC maintains information for over 2 million assets in an external system. UC needs to access these assets in real-time in Salesforce and is about to exceed the data storage limitation. What feature could an app builder recommend UC use? Data Loader Data Export Wizard Salesforce Connect Salesforce to Salesforce Ninguna An app builder at CK created a custom object and related fields in the schema builder. What next steps should the app builder take to ensure users can access the new object and fields? Add the fields to the page layout on the object. Assign data types to the fields on the object. Allow reporting for the object and fields. Create a permission set for access to the object and fields. Ninguna CK has created a custom object called 'Interests__c' which is joined to Accounts by way of a junction object called 'Account_Interest__c'. What is the impact to users attempting to view an Account and the associated 'Account_Interest__c' records if they don't have read access to the 'Interest__c' object? Users will be unable to view the 'Account_Interest__c' records or the 'Interest__c' records. Users will be unable to view Account records that have a related 'Account_Interest__c' record. Users will be able to view the 'Account_Interest__c' record, but unable to view the field or any information relating back to the 'Interest__c' record. Users will be able to view the 'Account_Interest__c' records and will have read-only access to the 'Interest__c' records. Ninguna CK wants to set up a custom child object to track gift cards issued to a customer. A key requirement is to track the total number of gift cards opened and gift cards issued on an Account. CK wants to permanently ensure the gift cards are unable to be moved across any other Account once it is created. On the gift card object, what type of field should be created to support this requirement? Lookup relationship Formula Master-detail relationship Roll-up summary Ninguna UMS wants to hire some new employees. UMS wants to allow the same applicant to apply for multiple open positions using a single application. What should an app builder recommend to meet these requirements? Create a master-detail relationship field on Application__c to Applicant__c. Create a master-detail relationship field on Applicant__c to Application__c. Create a master-detail relationship field on Application__c to Open_Position__c. Create a master-detail relationship field on Open_Position__c to Application__c. Ninguna UC has several new fields they've requested for the Opportunity Product object. What should an app builder be able to configure using a formula field? A Rich Text area field that uses HTML to bold certain characters. A hyperlink to the parent Account of the parent Opportunity. A mix of functions and concatenation of 10 Account fields and 10 Opportunity fields. A combination of the Opportunity's Text and a Description fields. Ninguna CK wants to simultaneously delete a 'Supplier_c' record and all 'Supplier_Item__c' records if a partnership ends with a supplier. What solution could an app builder use to meet the requirement? Master-detail Many-to-many Indirect lookup Hierarchical Ninguna CK conducts an evaluation of sales reps with a custom object that houses a scorecard. The company wants to ensure that only the sales reps, their managers, and their manager's executives can view the rep's scorecard, but also prevent the reps from being able to view the executive comment fields on their review. How should these requirements be met? Use a private sharing model granting record access using hierarchy; manage field access with record types and field-level security. Use a private sharing model granting record access using custom settings; manage field access with record types and page layouts Use a private sharing model granting record access using custom settings; manage field access with page layouts and field-level security. Use a private sharing model granting record access using hierarchy; manage field access with field-level security. Ninguna UC wants to match Opportunity data from Salesforce to the records in a financial database. What is required to configure an indirect lookup relationship in Salesforce between the Salesforce Opportunity records and those in a financial database? TEXT(Id) CASESAFE(Id) External ID Salesforce Record ID Ninguna An app builder is creating a custom object called 'Testimonial__c' and wants to connect 'Testimonial__c' records with both the submitter's Contact record and Account record. If the Account Is deleted, the 'Testimonial__c' should also be deleted. If the Contact is deleted, but the Account remains, the 'Testimonial__c' should remain. How should this be accomplished? Create two lookup relationships: one from Testimonial__c to Account, one from Testimonial__c to Contact. Create a master-detail relationship from Testimonial__c to Account and a lookup relationship from Testimonial__c to Contact. Make both the Contact and Account fields required on the Testimonial__c object and create lookup relationships from Testimonial__c to Contact and to Account. Create a lookup relationship from Testimonial__c to Account and a master-detail relationship from Testimonial__c to Contact. Ninguna The Service Manager provided the app builder with color code requirements for case age on open cases. - New cases populate a green circle - Day-old cases populate a yellow circle - Three day-old cases populate a red circle How should an app builder implement this requirement? Formula Field Lightning Web Component Custom Button Quick Action Ninguna UC wants to track installation information once a container has been purchased on a custom object. Sales reps should have visibility of all the installations associated with their opportunities. What kind of relationship should this new object have to the Opportunity? Lookup Many to Many Master-Detail Hierarchical Ninguna A new app builder on the CK team is getting familiar with relationships in the data model. What functionality would present the app builder with a comprehensive view of all relationships in one place? Lightning Record Page Schema Builder Lightning Object Creator Object Manager Ninguna An app builder wants to create a formula field on an Account to include data from related Contacts but is unable to find the relationship in the formula editor. What is a limitation of formulas that could be causing the issue? Unable to reference the child records. A master-detail relationship should be created. Formula field limit reached on the Account object. More than 5,000 characters in the formula. Ninguna UC has several large customers that sell their products through dealers. Each customer and dealer has an individual rep who works directly with UC and each is billed separately. How should an app builder implement these requirements? Create a single parent record, add each rep as a contact to the parent account and add each dealer as a child record. Create both customer and dealer as accounts, create account teams on each account and associate the dealer records with the parent account. Create a single account record, add each rep as a contact and create a custom dealer object. Create both customer and dealer as accounts, add each rep as a contact on the corresponding account and create an account hierarchy. Ninguna CK wants to know the total value of all won Opportunities for Accounts and display it on the record. What type of summary should the app builder use in the roll-up summary field? Count Max Sum Min Ninguna CK wants to quickly insert a list of over 60,000 net new Accounts. The template based on CK's data model was used to populate the list. Which tool should be used? Data Loader Lightning Object Creator Import Wizard Schema Builder Ninguna Time's up
