Administrator Mock Exam VII 10/02/2023 by Miquel Espinosa 0 Comments Welcome to your Administrator Mock Exam VII 1. The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity. How should this be accomplished from the campaign keeping the associated campaign member history? A. Convert the lead from the campaign member detail page. B. Delete the lead and create a new contact and opportunity. C. Add a contact from a campaign member detail page. D. Clone the lead and convert the cloned record to a contact. Ninguna 2. An administrator created a record trigger flow to update contacts. How should the administrator reference the values of the active record the flow is running on? A. Use the $Record global variable. B. Use the {!Contact.Id} global variable. C. Use the Get Records element to find the Id. D. Use the {!Account.Id} record variable. Ninguna 3. An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop. What would cause this? A. The flow is a before save flow. B. The flow is a screen flow. C. The version of the flow is inactive. D. The version of the flow is activated. Ninguna 4. Cloud kicks has the organization-wide sharing default set to private on the shoe object. The sales manager should be able to view a report containing shoe records for all of the sales reps on their team. Which 3 items should the administrator configure to provide appropriate access to the report? Choose 3 answers A. Field level security B. Folder access C. Custom report type. D. Report subscription 5. The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing. Which two features should the administrator configure? Choose 2 answers A. Opportunity List View B. Opportunity Stages C. Sales Quotes D. Forecasting 6. Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Which three password policies should an administrator configure? Choose 3 answers A. Password complexity requirements B. Require use of Password Manager App C. Prohibited password values D. Maximum invalid login attempts E. Number of days until expiration 7. Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. How should the administrator complete this requirement? A. Validation Rule B. Auto - Response Rules C. Escalation Rule D. Assignment Rule Ninguna 8. An administrator has reviewed an upcoming critical update. How should the administrator proceed with activation of the critical update? A. Activate the critical update in a sandbox. B. Allow the critical update to auto-activate in a sandbox. C. Allow the critical update to auto-activate. D. Activate the critical update in production. Ninguna 9. Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion. How should an administrator accomplish this request? A. Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion. B. Make the Account Revenue field required on the page layout. C. Build a scheduled report displaying Account with Account revenue that is negative or greater than 100 billion. D. Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum Ninguna 10. The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity. How should this be accomplished from the campaign keeping the associated campaign member history? A. Convert the lead from the campaign member detail page. B. Delete the lead and create a new contact and opportunity. C. Add a contact from a campaign member detail page. D. Clone the lead and convert the cloned record to a contact. Ninguna 11. An administrator at Northern Trail Outfitters is creating a validation rule. Which two functions should the administrator use when creating a validation rule? Choose 2 answers A. Error condition formula B. Formula return type C. Rule active date D. Error message location 12. Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to record types. Choose 2 options A. Multi-select picklist B. Custom picklist C. Global picklist D. Dependent picklist 13. Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact's account record gets updated with the CEO's name. Which feature should an administrator use to implement this request? A. Process Builder B. Validation Rule C. Workflow Rule D. Quick Action Ninguna 14. At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality? Choose 2 answers A. The Add Record action must be configured in the group publisher. B. Object layouts should be configured to include the groups related list. C. An administrator needs to create a group to enable record sharing D. Collaboration groups are created automatically for every department. 15. administrator at Northern Trail Outfitters is unable to add a new user in Salesforce. What could cause this issue? A. The email address used for the username has a contact record. B. The username is already in use another organization. C. The email used for the username is not a corporate email address. D. The username is restricted to a domain specific to my domain. Ninguna 16. Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console. How should the administrator configure this request? A. Add the Knowledge related list to the page layout. B. Add the Knowledge component list to the page layout. C. Add the knowledge related list to the record page D. Add the knowledge component to the page layout. Ninguna 17. Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage. What should the administrator recommend? A. SMS Response B. Web-to-Case C. Omni-Channel D. Email-to-Case Ninguna 18. A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but add new Campaign Members or update Member statuses. How can an administrator troubleshoot this problem? A. Create a permission set to allow the user to edit Campaign Members. B. Run a Campaign report and update any Member information via Data Loader. C. Provide the user access to both Leads and Contacts to edit all Members. D. Make sure the Marketing User Checkbox is checked on the user record page. Ninguna 19. The sales team at Ursa Major Solar has asked the administrator to automate an outbound message. What should the administrator utilize to satisfy the request? A. Flow builder B. Process builder C. Task assignment D. Workflow rule Ninguna 20. The Human resources department at Northern Trail outfitters wants employees to provide feedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff. How should an administrator configure the custom object to meet this requirement? A. Set the default external access to private. B. Configure an owner-based sharing rules. C. Define a criteria-based sharing rules. D. Uncheck grant access using Hierarchies. Ninguna 21. Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages. How Should the administrator configure this requirement? A. Create one sales process. Create one record type and three page layouts. B. Create three sales processes. Create three record types and three page layouts. C. Create three sales processes. Create three record types and one page layout. D. Create one sales process. Create three record types and three page layouts. Ninguna 22. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases. Which two options should the administrator use to help the support team? Choose 2 answers A. Create a new queue and add Cases as an available object. B. Use assignment rules to set the queue as the owner of the case. C. Configure a flow to assign the cases to the queue. D. Add Cass to the existing queue as available object. 23. Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000. Which feature meets this requirement? A. Performance chart. B. Big Deal Alerts C. Key Deals D. Activity Timeline. Ninguna 24. An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created. What could the issue be? A. The flow trigger is missing. B. The flow is read only. C. The flow is inactive. D. The flow URL is deactivated. Ninguna 25. The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce. Which two solutions the administrator use to ensure users are able to do this? Choose 2 Answers A. Turn on Task Notifications service. B. Disable shares Activities. C. Add create Recurring series of Tasks field on Page Layouts D. Enable creation of Recurring Tasks in Activity Settings 26. Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Which three password policies should an administrator configure? Choose 3 answers A. Number of days until expiration B. Maximum invalid login attempts C. Password complexity requirements D. Prohibited password values E. Require use of Password Manager App 27. Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue. What should the administrator use to achieve this? A. Assignment Rules B. Workflow Rules C. Escalation Rules D. Case Rules Ninguna 28. Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals. the administrator configure to help with these issues? A. Einstein Search Personalization Einstein Lead Scoring B. Einstein Opportunity Scoring C. Einstein Activity Capture Ninguna 29. Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact. What should the administrator use to achieve this? A. Search Layout Editor B. Related Lookup Filters C. Page Layout editor D. Compact Layout Editor Ninguna 30. Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement? A. Omni-Channel Supervisor B. Case Escalation Rule C. Assignment Rule D. Formula Field Ninguna 31. Users at Cloud Kicks want to be able to create a task that will repeat every two weeks. What should an administrator do to meet the requirement? A. Workflow rule to create recurring tasks. B. Enable Creation of Recurring Tasks. C. Turn on Recurring Activities. D. Flow to create recurring tasks. Ninguna 32. An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users. Which two prompts will happen when one of the users attempts to log in to Data Loader? Choose 2 answers A. Users need to download and install an authenticator app on their mobile device. B. Users need to connect an authenticator app to their Salesforce account. C. Users need to enter a verification code from email or SMS, whichever has higher priority. D. Users need to get a security token from a trusted network using Reset My Security Token. 33. An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing. What should the administrator do to meet the deadline without increasing the budget? A. Hire a Consultant to build the custom dashboards. B. Check the AppExchange for prebuilt Solution that can be easily customized. C. Train someone on the sales and marketing teams to build dashboards. D. Build the dashboards manually to meet the deadline. Ninguna 34. An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000. What should the administrator configure to meet this requirement? A. Opportunity warning in Kanban View. B. Key Deals component on the homepage C. Enable Opportunity Update Reminders D. Set up Big Deal Alerts for the amount. Ninguna 35. Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers Ticket Account Contract Case Request 36. The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce. What should the administrator do to identify why the user Is unable to log in? A. Pull the password history to ensure the password policy was followed. B. Check the attempted logins by running the setup audit trail. C. Reset the security token for the profile. D. Review the login history for the user. Ninguna 37. Cloud kicks intends to protect with backups by using the data by using the data export Service. Which two considerations should the administrator remember when Scheduling the export? Choose 2 Answers. A. Data export service should be run from a sandbox. B. Metadata Backups are limited a sandbox refresh intervals. C. Metadata backups must be run via a separate process. D. Data Backups are limited to weekly or monthly intervals. Time's upTime is Up!
